Troubleshooting Protocol
If you have problems with your distance learning technology or connections follow the directions below:
I. Contact one of the following:
John Stritt (ESU 10 phone - 308-865-5664 ext 281 or cell phone 308-440-1767)
Nate Miles (ESU 10 phone - 308-865-5664 ext 295 or cell phone 308-627-3110)
For TVDEC South Static Classrooms Only - DFS (888-443-3822)
II. Gather information regarding the problem:
A) Where is the problem? - Is this a Lifesize, Sony, Polycom problem?
- Is this a problem in your static classroom?
B) Explain the problem:
- Is it a video problem - What is the problem?
- Is it an audio problem - What is the problem?
- Is there a problem with other distance learning equipment - What is the problem?
- Other - - What is the problem?
C) What steps have you tried to resolve the problem?
D) Determine the level of attention needed
1. Needs immediate attention.
2. Does not need immediate attention - Instruct to leave voice
mail.
This Page was last update: Thursday, September 4, 2008 at 9:42:33 AM
This page was originally posted: 10/12/07; 10:22:04 AM.
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