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Lifesize Troubleshooting
- Troubleshooting Checklist
- CODEC won't turn on
- Check power connections to the CODEC.
- Check to make sure an electrical breaker has not switched off.
- Push the "reset" button on the back of CODEC.
- Video display (TV or LCD projector) does not connect to CODEC
- Check power connections to the video display.
- If the screen is black, click on the near button to make sure you have the correct input.
- Check to make sure that the video display is set to correct source and not a channel.
- If you have no picture on the display, make sure cables are
properly connected on the display and that the display cable is
connected to the Display 1 output on the back panel of the codec.
- CODEC and Display both work but the CODEC will not connect to a remote site - it will not ring out.
- Check to make sure the internet is working by calling another address - another site at your school or 204.234.229.163 which is John Stritt's office.
- Check to make sure the ethernet connection connected to the wall port is an active port.
- Check to make sure the ethernet connection is in the correct port on the back of the CODEC.
- Change ethernet cables to make sure the cable is good.
- Audio Checklist:
- Check that your speaker system is connected.
- Ensure both near and far ends are not muted and that the volume is turned up on your display
- Verify that the audio out cables are properly connected to the display.
- If an external speaker system has its own volume control, adjust the
volume to near maximum (in the range from 7-10) on the LifeSize audio
output and adjust the volume control on the external speaker system for
the best results.
- Echo Cancelling Problem - You are getting an echo back of your voice when you speak:
- The problem is caused by another site which is getting feedback into their mics. Follow these steps:
- Identify the site that is the problem. If there is more then one site, have each site mute their audio until you determine who is the problem.
- When the site is determined, they should make sure that the audio on their remote is turned up and then have them turn the audio on their display down.
- If they are connecting on a laptop, they may need to add headphones to get rid of the feedback into the computer.
- Cannot add technology such as a document camera or computer to display.
- Click the "near" button on the remote to see if they are connected.
- Check the video inputs to make sure they are correctly connected.
- If it is a computer, make sure that the video is mirrored to the connection.
- Computer image will not fill entire screen.
- Change resolution in your display settings of your computer.
- Still doesn't work, send an email to jstritt@esu10.org
- Other troubleshooting problems
- Remote control will not work - change the batteries.
- If you experience poor motion handling
or visible tiling in the far end picture during a video call, you are
probably experiencing a data transport rather then an equipment
problem. Contact ESU 10.
- Contact Information at ESU 10
This Page was last update: Sunday, July 12, 2009 at 1:34:10 PM
This page was originally posted: 6/4/08; 2:22:07 PM.
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